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Description: This resource is a tool kit of short PDF files that can be used in a variety of ways to improve a group’s ability to understand each other, resolve differences and make good decisions. It was developed to support a seminar series conducted by the Centre for the Study of Educational Leadership and Policy (CSELP) at SFU. The tool kit could be useful for staff meetings, school-based team meetings or union executive meetings for example. It can also help individuals to deepen their understanding of the complexities of communication and improve their ability to be constructive participants in any type of discussion - whether as part of a group or more generally in their interpersonal relations.